Fully Reviews

Excellent company and products. I bought one of their desks and a chair - a big splurge, they're fancier than the rest of my furniture. Ran into a problem with one of the controllers on the desk and they helped resolve it really quickly. Bunch of friends have the same office setup and pretty much everyone has been happy with it.

The delivery took 3 weeks, this is way to much for the price we pay. Although the staff was nice and helpful. The desk is good too.

I order a desk from them just after Brexit so there was a bit of a delay, but they did their best to keep me informed as to what was happening. Then when there is was an issue with the duty payments they were able to sort the problem out quickly for me and I didn't have to pay a thing! Very nice and would recommend to a friend.

I purchased an L-shaped Jarvis sit/stand desk at the end of March. The legs seem very sturdy and well built, however the desktop did not meet my expectations. There is a significant gap between where the desktop pieces join together to form an L due to a manufacturing defect; the pre-drilled holes do not align properly and there is little additional clearance to drill other holes. The customer service line and chat were suspended so there was no way to contact customer service to receive advice synchronously. I received an automated email to my query telling me to expect a reply in 2-4 days.
Update: In the end, I was able to rotate the brackets and drill some additional holes to get the desktop components to fit together snugly. The customer service team indeed reached out within 2 days by call and email. They were very keen to seek a workable solution. In the end, I am pleased with the set up.

Very satisfied with the product. I've ordered 2 standing desks and 2 desk chairs and the package arrived just in time. I ordered it on a Saturday and the next Friday the package was delivered. I appreciate that the person who delivered was eager to help us bringing the whole package to the 2nd floor. From the moment I received a tracking id, I was able to see the status of the shipment from the moment it departed and the moment it was delivered, which gave me some comfort.
I will definitely order more from Fully in the future!

The desk arrived in the UK in 10 days (I ordered on Monday evening, and received all the parts on Thursday next week). The packages were split into two parts, and there was only one day window between deliveries. I assembled the desk today (took quite some time, but the instructions were very clear), and it is as expected a super-high quality. Everything looks very sturdy, and the motor is pretty smooth. I already love this desk and hope I will enjoy using it for many years. Well done, Fully!
P.S. I hope all the issues people experienced with their delivery to the UK due to Brexit have been finally resolved and you can order this desk without having to wait for months.

After reading reviews I got prepared to wait for the desk for 1 month and mentally ignore timelines stated by company. It actually took around 1 month (time to produce bigger desk top + delivery).
But at the end I have received the desk and pretty happy about it. It is as described in the website and fully functioning, also all parts were in place.

My delivery seems to be shipped to wrong address somewhere down in England, I have tried calling the UK number but none is picking up. After contacting tnt they have confirmed that the details were incorrect. Communication is either unclear or nonexistent, not worth the stress.

Ordered a desk
Delivery about a week later. But only two of four boxes
Opened the table top desk and it was damaged. This damage had been by TNT when carrying the box as I saw them drop it. Emails to fully customer service who arranged for collection of damaged item and delivery of replacement.
TNT driver arrived and was very rude and told me I had to print off 4 copies of a bit of paper otherwise he wouldn’t take the box. Also refused to carry anything up stairs and was quite aggressive
I also had to wait another 3 days for the remainder of my order as tnt had delays
Bottom line is that by using TNT, fully are doing their customer a big disservice as they are liars and useless
also note that I would say Fully were quick to help me with a replacement and made it as easy as possible for me.
They reached out to me to check on the return process - and offered to contribute further due to the issues with TNT.
Overall I am very happy with the product and the customer service from Fully - hopefully they can get TNT to pull their finger out!

Order 500020416
I should have read the reviews on trustpilot before ordering a desk from Fully. What a show the delivery is, I got half of the parcels 10 days ago, received another one a week later and 3 days later ... the legs are still missing. I have been back and forth for with customer service since then, and I can't see this resolved any time soon. If this is a known issue why are they carrying on with TNT?
This is really frustrating and I have requested a refund.

If you would like your desk fast never order from this company.
It has been nearly a month since I ordered a standing desk and still waiting for it to be delivered.

I purchased a Bamboo Jarvis standing desk with a few extra accessories and my wife purchased a standing mat. We both had mixed experiences with Fully specifically to do with customer services and delivery in general.
The good:
- I do really like the desk I received, the quality of the bamboo and the lifting mechanism is excellent
- The setup is straight forward by following the videos on their site, I was up and running in 45 mins
- Customer services interaction is genuinely apologetic and gernally helpful. However.....
The bad:
- Customer service response time is painfully slow. On average it takes a week for a reply. I understand that the team is busy and volumes of orders are high but customer service SLA's are very poor. The effect of a slow repsonse is a request to update an order a week before it was due to be shipped was missed. It was then sent out with an appology that it was too late to update however the courier company TnT took another week before it was even collected. In the end delivery took 6 working days. Its now taken a further 3 days to arrange a return collection and 5 days to make it back to the warehouse. The returns are free but it could have been avoided in the first place. Still waiting for a refund but realistic about how long this will take
- My wife also ordered a standing mat that was in stock and ready for delivery in 2 -5 days. We were sent a TnT tracking link two days later but the tracking link didn't work. We chased up and got a reply on the 7th day after dispatch. We were told incorrect paperwork was submitted to TnT causing an issue with customs and the order had to be returned to sender. Its now been 11 business days since placing the order and no new tracking details have been provided. The team has been kind enough to offer us a discount which is appreciated but the experience overall hasn't been great
In summary the products are excellent but quicker responses to customer service emails would be appreicated considering you can no longer call them up. We have also been given tracking details for TnT on two separate orders which never updated and an issue with customs paper work.